Refund policy
We want you to love your JOEKANDO piece. If something’s wrong, we’ll make it right.
Every piece is made to order, so each one is printed fresh for you. Because of that, here’s how returns work.
Damaged, misprinted, or wrong item? We’ve got you.
If your order arrives damaged, defective, misprinted, or not what you ordered, tell us within 7 days of delivery. We’ll send a free replacement or refund you. To help us sort it quickly, please send:
- An unboxing video, starting before you open the package
- Photos of the product and the outer packaging
- Your order number
Please open the package carefully and avoid scissors or blades. If something looks damaged when the courier hands it over, note it when you sign.
Sizing & Fit
Every piece is made to order, just for you. Because of that, we can’t offer size exchanges or returns for change of mind.
To help you get the perfect fit the first time:
- Our fit is oversized, so check the size guide and measure a tee you already love.
- Not sure between two sizes? Message us on WhatsApp +91 9180363767 before you order, and we’ll help you pick.
- Want a different size after the fact? You can always order it again at the regular price.
Damaged or misprinted? That’s different, and we’ll always fix it. See the section above.
A note on colour
Prints are made with ink, so colours can look slightly different from what you see on your screen. This isn’t a defect.
Lost in transit
If your parcel is marked lost by the courier, we’ll reship it or refund you in full.
Undelivered orders
If a delivery fails because of an incomplete address, unreachable phone number, or refused delivery, the order comes back to us. We can re-ship it once, and you’d cover the shipping charges again. If you’d rather cancel, we’ll refund you minus shipping costs. Please keep your phone handy when your parcel is out for delivery.
Refunds
Approved refunds go to your original payment method within 5 to 7 business days.
How to reach us
WhatsApp +91 9180363767. We reply within 24 hours.